We are at an odd time in history where there are four different generations in the workplace. These four generations are the Baby Boomers, Generation X, Millennials and Generation Z. A lot of times research and articles are covering how to manage all four generations in the same workplace. However, there are no go-to articles to discuss how to sell to all four generations at one time. While there are many factors to consider for each generation and their buying power, we are going to highlight the most important ones below.

                Without further ado lets start with the Baby Boomers. The most pivotal factor when it comes to selling to Baby Boomers is honest conversation and realizing they are only going to buy what they need. Therefore, it is important to build trust when selling to this generation but also to not oversell them on things they would deem unnecessary.

                Next up, we have Gen X. Generation x is very direct. Meaning they want a very clear path that outlines what the buying process will be. They will most likely do some research beforehand so they will walk into a sales discussion prepared. Therefore, if you are going to be primarily selling to this generation it is crucial you know everything about the product you are selling.

                Millennials often get a bad rap. This generation was born from 1981-1996 and have had many events take place during their lifetime that have impacted them. They have seen the boom of the internet, as well as 9/11. Both events have greatly impacted their buying habits. Millennials have the tendency to be more demanding and do not like to be inconvenienced. Therefore, online shopping is there best friend. This is a very large factor to keep in mind when trying to sell to this generation because they will most likely want to communicate over email or phone not in-person. This is also the generation with the most buying power.

                Last but certainly not least is Generation Z. This generation does not have a ton of buying power now as the oldest a person can be in this generation is 24. This generation has a very large entrepreneurial spirit that many consider entitlement. Either way this generation is very similar to the millennials in that an in-person meeting may be considered an inconvenience and email is preferred over talking on the phone. This generation is large on taking their time with things so do not expect the a sale to go fast.

During the COVID-19 pandemic businesses have seen their normal environment change in the blink of an eye. One day your company was working normal hours and now you could be working overtime or no hours at all. Therefore, we wanted to write a blog that could provide you ideas for the multiple different situations that are happening in our world today. Please keep in mind that Tee Jay Service Company is based in Aurora, Illinois, meaning our stay at home order will not end until May 30^th. Therefore, we have another month before we start to get back to normal.

                Below, you will find a list of actions you can take if you are permanently home and not working, or if you are working but your schedule has completely flipped.

You are told to stay home…so now what?

                Alright, if you are reading this section of the blog it is probably because you worked for a business that relied heavily on citizens being out and about. There is a chance that when businesses open back up, you will have your job back. In fact, your boss could have told you that. But, in these unpredictable times, there is no guarantee.

                That is why it would be good to take this time to take a deep dive into your career. And really dig, you have the time, right? Below is a list of questions to help you get started.

Are you excited by the idea of going back to your job or not really?

If you are not, why? Think of general reasons.

Is it the job environment that you are concerned about (coworkers, managers, etc.) or is it the job itself?

If it is the job itself, what jobs have you seen recently that you would want? If the problem is your coworkers, it is time to talk to your manager when you all get back in the office.

                Make a list of the jobs you have seen recently that you would like to have and start thinking if a career switch would be a reasonable avenue for you. If you think you need a career switch, make a list of tasks you would need to start accomplishing in order to make it happen (online classes, updated resume, etc.)

My schedule is different…so now what?

                A lot of us in the workforce are working on a unique work schedule. The business you work for may be an essential business but due to restrictions or lack of demand, you could still be working less. Or when you are in the office you do not have a lot of your normal tasks to do.

                Therefore, below there is a list of tasks that may need to be taken care of at your office that you can start working on!

Take Inventory – This is a task that needs to be done if you are a service company or any type of store. Also, any employee could do this task if they are not busy.

Follow Up – This is the perfect time to follow up with customers you have not been in contact with in a while. Maybe there is a project they are planning for that you can become involved in.

Catch Up – Are you behind on your paperwork? Or how about that one file you have been dreading going through. Now is the time to tackle tasks that are not exciting but need to get done.

Refresh – Now would be a great time to continue your education. A lot of platforms are offering free classes due to the pandemic.

                We hope this helps take care of the extra time on your hands! Remember to give us a call for any of your automatic door needs at 630-406-1406.

Everyday we make a promise to our customers and to ourselves to provide the best possible automatic door service our company can offer. Therefore, in light of the COVID-19 pandemic we are here to help. Below you will find a list of automatic door products we help supply that could help prevent the spread of COVID-19.

Please call us at 630-406-1406 if you are interested in any of these products.

BEA Touchless Switch

Horton ProSlide ICU LE

Horton Isolation Room Door Systems

Horton HD-Swing LE Door

NABCO Heavy-Duty/Low Energy ADA Swing Door Operator

In today’s blog we want to discuss the power of a good review and the power of a bad review, and how to deal with both. When operating a business, we tend to praise the good reviews and ignore the bad ones when we should be doing the exact opposite. Now, we are not saying to praise the bad reviews, but rather pay attention to them and use them to help your company become better.

                This seems like the obvious thing to do but there are several companies who ignore the bad reviews and do not take into consideration what the customer is saying. Therefore, in this blog we are going to teach you how to decipher the bad reviews and use them to your advantage.

Always Check ALL Your Reviews

                There are multiple different platforms where someone can leave a review for your company. Google, Facebook, Yelp, etc. It is important that you are checking every single platform frequently to make sure you are not missing a review.

Celebrate the Good and Work on The Bad

                It is important that you let you employees know about a good review that someone has left about working with them. Not all good work needs to be monetarily compensated, often employees are perfectly happy with a simple “Good Job!” from a customer review. But with good comes the bad, you also must let your employees know when a customer was not satisfied with their or the companies service. This is when the company comes together and acknowledges what they did wrong, what could have been done better, and then plans on how to prevent this from happening again in the future.

Our hearts go out to those individuals and communities affected by COVID-19. We wanted to let everyone know that Tee Jay Service Company is still committed to providing the best possible automatic door service to our customers. We are still performing full job duties and have individuals in the office to take your calls.

If anything changes, we will make sure to update this post.

We believe it is important to recap the best ways to contact our company. In our industry there are multiple levels of importance that we evaluate every time we get a service call. Whether it be an emergency or a quick fix, our service managers are constantly evaluating the best way to meet all our customers’ needs in a timely fashion.

            Therefore, we are going to discuss the best ways to contact the person you need to speak with here at Tee Jay Service.

            By far the fastest way to talk with someone is by calling us at 630-406-1406. Please make it clear whether you are looking for a quote/estimate or looking to place a service call. Now you are probably thinking what the difference is between the two. Here is the difference. If there is an immediate problem with your door you need to place a service call. If you are looking to replace doors or are calling for a larger project, you need to talk with a salesperson for a quote. Either way you need to have your building address ready so our service administrator can put you in contact with the correct person.

            If you do not have time to make a phone call, we have a contact us form on the homepage of our website that you fill out and it will be sent directly to us. However, keep in mind that there may be a one-two day delay in us responding to your request.

            You can also contact us on Facebook via messenger or by posting on our page. The page is checked multiple times daily so we will see your message or post within a few hours. We will make sure to message you directly once we see the post so we can gather your contact information.

            If you found this post helpful, please leave us a review of Google or Facebook!

Name: Alyssa Colvin

Title: Production Assistant

Job Description: Prepare signed jobs for production, Keep job status’ up to date, Process in-bound and out-bound freight, Keep stock parts inventory currant, Order parts

Fun Fact: I prefer the woods and forests over anywhere else.

Favorite Quote: “I myself am made entirely of flaws, stitched together with good intentions” – Augusten Burroughs

What is something that inspires you everyday: Building a life for my future family that I can be proud of.