In today’s blog we want to discuss the power of a good review and the power of a bad review, and how to deal with both. When operating a business, we tend to praise the good reviews and ignore the bad ones when we should be doing the exact opposite. Now, we are not saying to praise the bad reviews, but rather pay attention to them and use them to help your company become better.
This seems like the obvious thing to do but there are several companies who ignore the bad reviews and do not take into consideration what the customer is saying. Therefore, in this blog we are going to teach you how to decipher the bad reviews and use them to your advantage.
Always Check ALL Your Reviews
There are multiple different platforms where someone can leave a review for your company. Google, Facebook, Yelp, etc. It is important that you are checking every single platform frequently to make sure you are not missing a review.
Celebrate the Good and Work on The Bad
It is important that you let you employees know about a good review that someone has left about working with them. Not all good work needs to be monetarily compensated, often employees are perfectly happy with a simple “Good Job!” from a customer review. But with good comes the bad, you also must let your employees know when a customer was not satisfied with their or the companies service. This is when the company comes together and acknowledges what they did wrong, what could have been done better, and then plans on how to prevent this from happening again in the future.
Amongst all the craziness we wanted to refer to some of our old blogs that contain different articles to read and one with our top leadership books. You may be finding that you have some extra time on your hands, and we are here to help you occupy it. The first blog listed below outlines our favorite business reads. There are two books from Simon Sinek and then another by Geoff Colvin. The second link will take you to our blog where we list some of our favorite articles. There is one TED Talk in the blog that we really enjoy. It is about being adaptable which is super important right now! Enjoy!
Our hearts go out to those individuals and communities affected by COVID-19. We wanted to let everyone know that Tee Jay Service Company is still committed to providing the best possible automatic door service to our customers. We are still performing full job duties and have individuals in the office to take your calls.
If anything changes, we will make sure to update this post.
We believe it is important to recap the best ways to contact our company. In our industry there are multiple levels of importance that we evaluate every time we get a service call. Whether it be an emergency or a quick fix, our service managers are constantly evaluating the best way to meet all our customers’ needs in a timely fashion.
Therefore, we are going to discuss the best ways to contact the person you need to speak with here at Tee Jay Service.
By far the fastest way to talk with someone is by calling us at 630-406-1406. Please make it clear whether you are looking for a quote/estimate or looking to place a service call. Now you are probably thinking what the difference is between the two. Here is the difference. If there is an immediate problem with your door you need to place a service call. If you are looking to replace doors or are calling for a larger project, you need to talk with a salesperson for a quote. Either way you need to have your building address ready so our service administrator can put you in contact with the correct person.
If you do not have time to make a phone call, we have a contact us form on the homepage of our website that you fill out and it will be sent directly to us. However, keep in mind that there may be a one-two day delay in us responding to your request.
You can also contact us on Facebook via messenger or by posting on our page. The page is checked multiple times daily so we will see your message or post within a few hours. We will make sure to message you directly once we see the post so we can gather your contact information.
If you found this post helpful, please leave us a review of Google or Facebook!
Name: Alyssa Colvin
Title: Production Assistant
Job Description: Prepare signed jobs for production, Keep job status’ up to date, Process in-bound and out-bound freight, Keep stock parts inventory currant, Order parts
Fun Fact: I prefer the woods and forests over anywhere else.
Favorite Quote: “I myself am made entirely of flaws, stitched together with good intentions” – Augusten Burroughs
What is something that inspires you everyday: Building a life for my future family that I can be proud of.
One of the many moving parts in a sales or marketing role is making time to network with prospective clients. Here at TJS we have annual trade shows that we always go to, so we can reconnect with our clients and make sure all of their automatic door needs are being met. Take a look below to see which trade shows we will be attending!
March 2nd-3rd – ASA Chicago Construction Expo & Safety Conference
March 17th-19th – LeadingAge Illinois Annual Meeting & Expo
May 7th-8th – HESNI Annual Conference & Exhibition
We hope to see you there!
This week’s employee spotlight is on Hunter! Take a look below to learn a little more about him.
Name: Hunter Seierstad
Title: Software Development Manager
Job Description: I develop and manage the software our company uses to accomplish daily tasks.
Fun Fact: I have two dogs that I adopted this summer with my fiancé. Their names are Tucker and Remi.
Favorite Quote: “You could leave life right now. Let that determine what you do and say and think.” – Marcus Aurelius
What is something that inspires you everyday: Wanting to be a better person for those I love and the people around me every day. When I look back on my life I want to know that I did all that I could to be the best version of myself.
Every business is unique in its culture. The format of a day in the life of a typical employee depends not only on the culture of the office but also what industry you are in. TJS is, like its name, in the service industry. Meaning customers are relying on us to get the job done no matter what. Look below to see what a day in the life is like here at TJS.
7:00 AM – Majority of our office is present in the office by this time Monday-Friday. The employees here currently are the accounting department, service managers and administrators, HR, and about half of the sales staff. Our service techs are out on the road and usually heading to their first job site if they are not already there. This is also the time our phone lines open, so we are busy right from the get-go!
8:00 AM – This is when the rest of our sales staff arrives. We now have a full office that is hustling, and our field techs are well into their first jobs.
9:25 AM – This is our first break of the day! If the weather is nice some employees will go for a 10-minute walk or make breakfast in the break room.
11:00 AM – The staff that arrived at 7AM is halfway through their workday, lunch is on everyone’s brain, and the completion of tasks continues.
12:00 AM – It is FINALLY lunch time!
12:30 PM – Lunch is over and it is back to work for the rest of the afternoon!
3:30 PM – The staff that arrived at 7 AM will go home.
4:30 PM – The staff that arrived at 8 AM will go home and the phones will stop ringing. Some employees will stay late so they can get to some paperwork that they were not able to during the day.
One of the first things you learn about a business is what they stand for. They typically post a lot about it on social media and a lot of businesses paint their values on their office walls. The goal of this is so that employees are constantly reminded of why they are working so hard. Therefore, if you are noticing a lack of employee engagement it may be time to revamp your core values or remind your employees what they are. Look below for tips on how to proudly display your company’s core values.
Put It on A Sign
There are so many options for customizable signs these days, there is no excuse to not have your company’s mantra displayed! Even if you don’t want to display your company mantra every day the board linked below allows you to be creative with what you want your employees to hear.
Start with It at Team Meetings
All team meetings should start with how your company is achieving your core values. One of our values here is hard work. In our quarterly newsletter and our company meetings we make sure to highlight the larger jobs we have done so that employees understand hard work pays off and that upper management recognizes it. This also helps employees become dialed in on the company’s mission.